The front line of customer service is one of the key essential points to making sure that the customer segment is taken care of.
plural noun: customers
The way to turn mediocracy into a success is to listen to what the customers want desire and need. Be open to their ideas. It can be big things or Little Things but it's really important a matter what it is. You need to evaluate those new ideas that you've been exposed to and make sure that the employees follow along the segments is fine
You have to look at the type of customers that you have figured out how to make them happier and keep those customers by keeping them happy. Building those relationships and keeping those relationships is the most effective way to keep sales